How Zeppelin Power ensures uptime for data centers

In data centers, everything revolves around availability. Not only of the IT infrastructure, but also of the systems working behind the scenes to ensure operational reliability, such as the emergency power installation. Any malfunction is always urgent. That is why Zeppelin Power has made significant investments in recent years to expand and professionalize our emergency response service for data centers.

Data centers require a different way of delivering service

Key elements of this step forward include a dedicated critical power service team and the strategic storage of critical spare parts close to our customers, supported by multiple service hubs across the country. All of this is aimed at achieving ultra-fast response times.

“A data center is not a standard environment,” says Klaas Krook, Account Manager Product Support Datacenters. “When a failure occurs here, it doesn’t matter whether it’s a minor deviation or a major one. The urgency is always high. Our customers should be able to expect immediate action. That’s why we have taken steps to ensure this. We have adapted the way we organize our emergency response service to meet the specific needs of data centers.”

This approach is built on four pillars:

More technicians, specifically assigned to data center interventions.

A team of specialists dedicated exclusively to working in data center environments.

Thanks to our service hubs across the country, we can reach any data center quickly.

Failure or defect? With our stock of critical spare parts, we resolve it quickly.

"Our customers expect that we can take immediate action."

Specialist knowledge as the key to uptime

Klaas: “Of course, responding quickly isn’t everything; how you respond also matters. It must be focused and efficient. Our dedicated data center team plays a key role in this. An engineer who is fully familiar with data centers housing our generators and batteries simply works faster and with fewer errors. That’s why we are not only quick on-site, but also know exactly what to do to ensure a data center’s uptime.”

"Of course, responding quickly isn’t everything, because how you respond also matters."

Aalsmeer as a new base for interventions

The growth of data centers in the Haarlemmermeer region makes a local presence essential. That is why we have added Aalsmeer to our network of service hubs. From here, our service teams can reach customers in the region directly, without relying on travel time from our headquarters in Papendrecht or from another hub. Zeppelin Power also provides the option to store and manage Critical Spares—parts that can make the difference between a failure being resolved within an hour or taking an entire day. This aligns with our approach to smarter management of data center installations, similar to our monitoring of Critical Startup Points:

Synergy with Zeppelin Germany

The expansion of our emergency response service does not stand alone. Thanks to the 2025 integration with the broader Zeppelin organization, we now have access to: